ICT Computer Technician

Introduction

Reliable IT support is essential to business continuity. When systems fail, performance is impacted. This ICT Computer Technician learnership builds practical capability to install, support, and troubleshoot systems. Learners develop the skills to diagnose issues, resolve problems, and support users in real workplace environments. Whether your learners are starting out, moving into IT, or building a future-ready career, this course opens the door to roles like IT Support Technician, Helpdesk Technician or Desktop Support Specialist. On successful completion of this course, learners are awarded: Occupational Certificate: ICT Computer Technician (SAQA ID: 101408)

Intended Audience

• Organisations strengthening IT support capability or improving operational stability
• Teams responsible for systems, users, and infrastructure
• Individuals starting a career in IT support or technical services
• School leavers interested in technology
• Professionals looking to move into IT support roles

Entry Criteria

• Grade 12
• NQF Level 4
• Basic computer understanding

Outcomes

• Identify the potential green technologies, processes and procedures to create a sustainable computer environment (NQF Level 4)
• Set up desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment (NQF Level 5)
• Communicate effectively using appropriate methods to maintain effective customer relationships (NQF Level 5)
• Analyse and resolve hardware/software problems to optimise performance of the desktop/laptop systems (NQF Level 5)