Conflict Management

Introduction

Unresolved conflict affects performance, relationships, and team dynamics. Organisations need people who can manage conflict early, communicate effectively, and maintain a positive working environment. This Conflict Management programme equips learners with the practical skills to identify, assess, and resolve workplace conflict. Learners develop the ability to facilitate constructive conversations, manage stakeholder needs, and support healthier, more productive teams. On successful completion of this course and successful FISA assessment, learners will be awarded: QCTO Certificate: Conflict Management (An accredited, credit-bearing Skills Programme certificate)

Intended Audience

• Organisations strengthening team dynamics and workplace relationships
• Teams working across functions, stakeholders, or high-pressure environments
• Individuals responsible for managing people, teams, or workplace interactions
• Aspiring professionals building communication and conflict resolution skills

Entry Criteria

• Grade 12 NQF Level 4

Outcomes

• Collect and analyse information relevant to conflict situations in the workplace
• Identify and analyse stakeholder needs relevant to conflict management services
• Identify and assess financial, human resource, and infrastructure needs for conflict management interventions
• Develop a strategic plan for establishing a conflict management service
• Organise and facilitate conflict management business operations