Course Name

Conversations that count

Strategies for meaningful and effective communication
  • Duration: 1 Day(s)
  • Date: 16 Sep, 2024
  • Price: R2, 075.00 (excl. VAT)
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Course Introduction

This course is designed to equip participants with vital skills in verbal and non-verbal communication, active listening, and emotional intelligence. It enables a deeper understanding of oneself and others, fostering empathy and rapport

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Objectives

By the end of this course, you will be able to:

  • Understand the key principles of effective communication
  • Develop active listening skills to enhance understanding and rapport
  • Learn techniques for expressing thoughts and feelings clearly and assertively
  • Identify and overcome common barriers to effective communication
  • Master the art of asking insightful questions to deepen conversations
  • Explore strategies for managing difficult conversations and resolving conflicts
  • Enhance non-verbal communication skills to complement verbal messages
  • Apply the fundamentals of influence and persuasion

Course Content

  • Module 1: Introduction to Interpersonal Communication
    • What is interpersonal communication and why is it important?
    • Components and processes of interpersonal communication
    • Understand self-concept and self-disclosure
    • How perception affects communication
  • Module 2: Building Meaningful Conversations
    • Principles of effective verbal communication
    • How to build rapport
    • Understand the other person’s preferred communication style
    • Language, tone, and clarity in conveying messages
  • Module 3: Active Listening Skills
    • Techniques for active and empathetic listening
    • A model for active listening – Affirm / Clarify / Confirm / Summarise
    • Exercises to practice attentive listening
  • Module 4: The Art of Asking Questions
    • Crafting questions for deeper engagement
    • Open-ended vs. closed-ended questioning
    • The three layers of questions
  • Module 5: Emotional Intelligence in Conversations
    • Understand and manage emotions
    • Enhance empathy in communication
    • How to give and receive honest feedback
  • Module 6: Non-Verbal Communication and its Impact
    • Understand the role of body language, facial expressions, and gestures
    • Align non-verbal cues with verbal messages
    • Interpret and use non-verbal cues effectively
  • Module 7: Overcome Communication Barriers
    • Recognise common communication barriers
    • Strategies to overcome these barriers
    • Navigate difficult conversations
    • Maintain composure under pressure
  • Module 8: Influence and Persuasion
    • Fundamentals of influence and persuasion
    • Six ways to influence another person’s thinking
    • Persuasive language patterns
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Get in touch

Contact the Impactful team if you need any assistance.
Email: impactful@lrmg.co.za
Tel: +27 87 941 5764

Course Introduction

This course is designed to equip participants with vital skills in verbal and non-verbal communication, active listening, and emotional intelligence. It enables a deeper understanding of oneself and others, fostering empathy and rapport

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Objectives

By the end of this course, you will be able to:

  • Understand the key principles of effective communication
  • Develop active listening skills to enhance understanding and rapport
  • Learn techniques for expressing thoughts and feelings clearly and assertively
  • Identify and overcome common barriers to effective communication
  • Master the art of asking insightful questions to deepen conversations
  • Explore strategies for managing difficult conversations and resolving conflicts
  • Enhance non-verbal communication skills to complement verbal messages
  • Apply the fundamentals of influence and persuasion

Course Content

  • Module 1: Introduction to Interpersonal Communication
    • What is interpersonal communication and why is it important?
    • Components and processes of interpersonal communication
    • Understand self-concept and self-disclosure
    • How perception affects communication
  • Module 2: Building Meaningful Conversations
    • Principles of effective verbal communication
    • How to build rapport
    • Understand the other person’s preferred communication style
    • Language, tone, and clarity in conveying messages
  • Module 3: Active Listening Skills
    • Techniques for active and empathetic listening
    • A model for active listening – Affirm / Clarify / Confirm / Summarise
    • Exercises to practice attentive listening
  • Module 4: The Art of Asking Questions
    • Crafting questions for deeper engagement
    • Open-ended vs. closed-ended questioning
    • The three layers of questions
  • Module 5: Emotional Intelligence in Conversations
    • Understand and manage emotions
    • Enhance empathy in communication
    • How to give and receive honest feedback
  • Module 6: Non-Verbal Communication and its Impact
    • Understand the role of body language, facial expressions, and gestures
    • Align non-verbal cues with verbal messages
    • Interpret and use non-verbal cues effectively
  • Module 7: Overcome Communication Barriers
    • Recognise common communication barriers
    • Strategies to overcome these barriers
    • Navigate difficult conversations
    • Maintain composure under pressure
  • Module 8: Influence and Persuasion
    • Fundamentals of influence and persuasion
    • Six ways to influence another person’s thinking
    • Persuasive language patterns

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Tel: +27 87 941 5764

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