Important Notice

There is NO application fee needed for you to apply for our programmes. Our learnership programmes are fully funded through sponsorships from our clients.

Contact Centre Level 3 Learnership for Persons Living with Disabilities (PWDs)

Stipend: R5, 000.00

Duration: 12

Months

Location: Cape Town, Gauteng, KwaZulu-Natal

Type: Fixed Term

Closing date: 31 July 2025

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Impactful powered by LRMG is offering a Contact Centre Level 3 Learnership for individuals living with disabilities in KZN, Cape Town and Gauteng.

Overview

The programme introduces learners to the Contact Centre environment and equips them with the necessary knowledge and skills to deliver high-quality customer service.

This opportunity seeks young people living with a disability and passionate about starting a career in the Contact Centre industry.

Responsibilities

  • Customer Service Support: Handle incoming/outgoing calls professionally and provide accurate information
  • Query Resolution & Escalation: Address routine queries, escalate complex matters appropriately
  • Data Capture & Record Keeping: Accurately log customer details into CRM or internal systems
  • Adherence to Call Centre Procedures: Follow scripts, SOPs and compliance regulations
  • Workplace Learning & Participation: Attend all sessions, complete assessments and apply learnings in practice

Requirements

  • Grade 12/Matric Certificate
  • Must be a South African citizen residing in Gauteng, KwaZulu-Natal or Cape Town
  • Aged between 18 and 32 years
  • Strong communication and organisational skills
  • A strong willingness to learn and grow professionally
  • Currently unemployed and available for the full duration of the programme
  • Must provide a legitimate and recent medical certificate confirming disability (issued by a registered medical practitioner)
  • Must be available to attend the programme full-time, Monday to Friday

 

Important Note:

  • This opportunity is strictly for Persons Living with Disabilities (PWDs).
  • If you are currently enrolled in any other learnership, internship or skills programme, you do not qualify and should not apply for this opportunity.

Benefits

  • National Certificate: Contact Centre Level 3
  • Workplace exposure in a professional business environment
  • Mentorship and support
  • Monthly stipend to assist with basic expenses
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