Course Name

ITIL®4 Direct, Plan & Improve

(including exam)

Course Introduction

The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Intended Audience

The ITIL® 4 Strategist: Direct, Plan and Improve course is aimed professionals and leaders in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4.

This course and the related certification can be beneficial for the following roles:

  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a DevOps team

Course Prerequisites

Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.

Course Objectives

  • Understand the key concepts of Direct, Plan and Improve.
  • Know the role and importance of governance, risk and compliance (GRC) in the service value system (SVS).
  • Master the principles and procedures of continuous improvement for all types of improvement.
  • Understand how to use key measurement and reporting principles and methods in the context of DPI.
  • Know how to direct, plan and improve value flows and practices.
  • Explain how organizations and people play an important role in the service value chain.
  • Prepare for ITIL 4 Direct Plan and Improve certification.

Course Associated Exam and Certification

  • 40 questions
  • Multiple choice
  • 28 out of 40 marks required to pass (70%)
  • 90 minutes
  • Closed book
L ve this. Share it now!

Need additional information?

We are here to support your growth every step of the way

Get in touch

Contact the Impactful team if you need any assistance.

Course Introduction

The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Intended Audience

The ITIL® 4 Strategist: Direct, Plan and Improve course is aimed professionals and leaders in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4.

This course and the related certification can be beneficial for the following roles:

  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a DevOps team

Course Prerequisites

Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.

Course Objectives

  • Understand the key concepts of Direct, Plan and Improve.
  • Know the role and importance of governance, risk and compliance (GRC) in the service value system (SVS).
  • Master the principles and procedures of continuous improvement for all types of improvement.
  • Understand how to use key measurement and reporting principles and methods in the context of DPI.
  • Know how to direct, plan and improve value flows and practices.
  • Explain how organizations and people play an important role in the service value chain.
  • Prepare for ITIL 4 Direct Plan and Improve certification.

Course Content

Course Exam And Certification

  • 40 questions
  • Multiple choice
  • 28 out of 40 marks required to pass (70%)
  • 90 minutes
  • Closed book
ITIL ® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Are you ready to start?

Certified global best practices in the new technologies…

Get ahead with your IT and Digital Talent development

Please complete the form with your information and one of our experts will get back to you soon.

Get in touch

Contact the Impactful team if you need any assistance.

Testing Elementor conditions

Testing Elementor conditions

Testing Elementor conditions

Testing Elementor conditions