Course Name

ITIL®4 Create, Deliver & Support

(including exam)
  • Code: MC-CDSE
  • Duration: 3 Day(s)
  • Date: 03 Feb, 2025
  • Price: R15, 850.00 (excl. VAT)
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Course Introduction

This module covers the ‘core’ service management activities and expands the current scope of ITIL to include the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

“Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Intended Audience

This course is intended for:

  • Individuals managing the operation of IT-enabled and digital services.
  • Individuals responsible for the end-to-end delivery of products and services, including development, deployment, monitoring, and support.
  • Individuals responsible for assuring that services are delivered and supported according to agreed levels.
  • ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.

Course Prerequisites

  • Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition.
  • Please note that ITIL v3 Foundation is now an additional valid prerequisite for ITIL 4 higher-level modules.

Course Objectives

  • Improve existing processes.
  • Effectively manage IT teams.
  • Optimize value streams and workflows.
  • Align digital services with business strategy.
  • Improve how services are developed.
  • Integrate new technologies embed Lean, Agile, and DevOps ways of working.

Course Associated Exam and Certification

  • 40 questions
  • Multiple choice
  • 28 out of 40 marks required to pass (70%)
  • 90 minutes
  • Closed book
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Get in touch

Contact the Impactful team if you need any assistance.
Email: impactful@lrmg.co.za
Tel: +27 87 941 5764

Course Introduction

This module covers the ‘core’ service management activities and expands the current scope of ITIL to include the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

“Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Intended Audience

This course is intended for:

  • Individuals managing the operation of IT-enabled and digital services.
  • Individuals responsible for the end-to-end delivery of products and services, including development, deployment, monitoring, and support.
  • Individuals responsible for assuring that services are delivered and supported according to agreed levels.
  • ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.

Course Prerequisites

  • Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition.
  • Please note that ITIL v3 Foundation is now an additional valid prerequisite for ITIL 4 higher-level modules.

Course Objectives

  • Improve existing processes.
  • Effectively manage IT teams.
  • Optimize value streams and workflows.
  • Align digital services with business strategy.
  • Improve how services are developed.
  • Integrate new technologies embed Lean, Agile, and DevOps ways of working.

Course Content

Course Exam And Certification

  • 40 questions
  • Multiple choice
  • 28 out of 40 marks required to pass (70%)
  • 90 minutes
  • Closed book
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

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Tel: +27 87 941 5764

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