Course Name

Transform business workflows with generative AI

  • Code: AB-730
  • Duration: 1 Day(s)
  • Date: 26 Mar, 2026
  • Price: R3, 000.00 (excl. VAT)
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Course Introduction

In this course, learners will discover how to apply generative AI to streamline daily tasks, enhance decision-making, and drive meaningful business outcomes. Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity.

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training facilities
  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Intended Audience

This course is designed for professionals from a wide range of business functions, such as marketing, sales, operations, product management, customer success, human resources, and finance. The course is suitable for those looking to enhance their productivity, streamline workflows, and confidently demonstrate AI skills in a modern workplace.

Course Objectives

By the end of this course, you will be able to:

  • Describe the benefits of generative AI
  • Employ Copilot Chat as your assistant
  • Draft and refine content using Microsoft 365 Copilot
  • Analyse and visualise data using Microsoft 365 Copilot
  • Manage meetings and collaboration using Microsoft 365 Copilot
  • Define the role you want Microsoft 365 Copilot to play in your business

Course Content

  • Module 1: Explore the business value of generative AI solutions
    • Module 1 introduces the foundational concepts of generative AI and its impact on business value.
      • What is generative AI?
      • Understand responsible AI
      • Microsoft 365 Copilot as your workflow companion
  • Module 2: Drive business value with AI solutions
    • Learn about Microsoft 365 Copilot Chat, a tool that leverages generative AI to enhance productivity and streamline workflows.
      • What is Copilot Chat?
      • Write effective prompts to optimise Copilot responses
      • Manage prompts and conversations in Copilot Chat
      • What are Copilot Agents?
  • Module 3: Draft and refine business content using Microsoft 365 Copilot
    • This module discusses Microsoft 365 Copilot. It highlights how to create a first draft of your document, then edit and enhance your content creation process to improve efficiency and collaboration.
      • Draft your content using Microsoft 365 Copilot
      • Research and gather information using the Researcher Agent
  • Module 4: Analyse and visualise data using Microsoft 365 Copilot
    • This module discusses Microsoft 365 Copilot. It highlights how to analyse and visualize data effectively.
      • Analyse data workflows in Excel with Copilot
      • Generate insights using the Analyst Agent
  • Module 5: Manage meetings and collaboration using Microsoft 365 Copilot
    • This module discusses how Microsoft 365 Copilot helps you manage meetings and enhance collaboration effectively.
      • Streamline meeting preparation and follow ups with Copilot
      • Enhance collaboration with Copilot Chat, Pages and Notebooks
  • Module 6: Define the role you want Microsoft 365 to play in your business workflow
    • This module provides an opportunity for you to consider how to effectively use Microsoft 365 Copilot in various business scenarios, such as drafting client proposals and creating executive summaries.
      • Prepare a weekly status report
      • Build a client proposal presentation
      • Create an executive summary

Course Associated Exam and Certification

Microsoft Certified: AI Business Professional

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Get in touch

Contact the Impactful team if you need any assistance.
Email: impactful@lrmg.co.za
Tel: +27 87 941 5764

Course Introduction

In this course, learners will discover how to apply generative AI to streamline daily tasks, enhance decision-making, and drive meaningful business outcomes. Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity.

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training facilities
  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Intended Audience

This course is designed for professionals from a wide range of business functions, such as marketing, sales, operations, product management, customer success, human resources, and finance. The course is suitable for those looking to enhance their productivity, streamline workflows, and confidently demonstrate AI skills in a modern workplace.

Course Objectives

By the end of this course, you will be able to:

  • Describe the benefits of generative AI
  • Employ Copilot Chat as your assistant
  • Draft and refine content using Microsoft 365 Copilot
  • Analyse and visualise data using Microsoft 365 Copilot
  • Manage meetings and collaboration using Microsoft 365 Copilot
  • Define the role you want Microsoft 365 Copilot to play in your business

Course Content

  • Module 1: Explore the business value of generative AI solutions
    • Module 1 introduces the foundational concepts of generative AI and its impact on business value.
      • What is generative AI?
      • Understand responsible AI
      • Microsoft 365 Copilot as your workflow companion
  • Module 2: Drive business value with AI solutions
    • Learn about Microsoft 365 Copilot Chat, a tool that leverages generative AI to enhance productivity and streamline workflows.
      • What is Copilot Chat?
      • Write effective prompts to optimise Copilot responses
      • Manage prompts and conversations in Copilot Chat
      • What are Copilot Agents?
  • Module 3: Draft and refine business content using Microsoft 365 Copilot
    • This module discusses Microsoft 365 Copilot. It highlights how to create a first draft of your document, then edit and enhance your content creation process to improve efficiency and collaboration.
      • Draft your content using Microsoft 365 Copilot
      • Research and gather information using the Researcher Agent
  • Module 4: Analyse and visualise data using Microsoft 365 Copilot
    • This module discusses Microsoft 365 Copilot. It highlights how to analyse and visualize data effectively.
      • Analyse data workflows in Excel with Copilot
      • Generate insights using the Analyst Agent
  • Module 5: Manage meetings and collaboration using Microsoft 365 Copilot
    • This module discusses how Microsoft 365 Copilot helps you manage meetings and enhance collaboration effectively.
      • Streamline meeting preparation and follow ups with Copilot
      • Enhance collaboration with Copilot Chat, Pages and Notebooks
  • Module 6: Define the role you want Microsoft 365 to play in your business workflow
    • This module provides an opportunity for you to consider how to effectively use Microsoft 365 Copilot in various business scenarios, such as drafting client proposals and creating executive summaries.
      • Prepare a weekly status report
      • Build a client proposal presentation
      • Create an executive summary

Course Exam And Certification

Microsoft Certified: AI Business Professional

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Tel: +27 87 941 5764

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