Course Name

Microsoft 365 Copilot User Enablement Specialist

  • Code: MS-4007
  • Duration: 1 Day(s)
  • Date: 15 Apr, 2026
  • Price: R3, 200.00 (excl. VAT)
Call me back
Get Overview
Book now!

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Intended Audience

This course is designed for Administrators, Functional Consultants, Solution Architects and Technology Managers who need to provide a foundation for extending Microsoft 365 Copilot

Course Prerequisites

Attendees should have basic functional experience with Microsoft 365 services.

Course Objectives

By the end of this course, you will be able to:

  • Understand use enablement strategies for adopting Microsoft 365 Copilot
  • Set the foundation for a transformative adoption process of Microsoft 365 Copilot in your organisation
  • Onboard and empower your employees to use Microsoft 365 Copilot efficiently
  • Maximise the value and impact of Microsoft 365 Copilot for your employees in your organisation
  • Capitalise on the established foundation and expand the capabilities of Microsoft 365 Copilot

Course Content

  • Module 1: Explore user enablement strategies for adopting Microsoft 365 Copilot
    • Learn about the key principles within the people first strategy, the importance of user enablement, the Microsoft 365 Copilot user enablement framework and becoming an AI-powered organisation
      • The importance of user enablement
      • The three-part approach to becoming AI-powered with Microsoft 365 Copilot
      • The People First strategy and its three key principles
      • The Microsoft 365 Copilot user enablement framework
      • Insights from an organisation who adopted Microsoft 365 Copilot to transform their business
  • Module 2: Envision a successful adoption of Microsoft 365 Copilot
    • Learn about the first phase, Get ready, and how to set the foundation for a transformative adoption process of Microsoft 365 Copilot
      • The key roles needed to assemble the appropriate user enablement team
      • Create an AI council
      • Define a user experience strategy
      • Identify and prioritise scenarios
      • Establish success measures and reporting plan
      • Assess your organisation’s readiness
  • Module 3: Onboard and empower your employees to use Microsoft 365 Copilot efficiently
    • Learn about the second phase, Onboard & engage, and how to empower your employees to use Microsoft 365 Copilot effectively
      • Establish a Microsoft 365 Copilot Centre of Excellence
      • Build a Champion and an Early Adopters Programmes
      • Build an engagement strategy
      • Build a training strategy
      • Understand rapid enablement training
  • Module 4: Drive value and maximise the impact of Microsoft 365 Copilot
    • Learn about the third phase, Deliver impact, and how to maximise the value and impact of Microsoft 365 Copilot for your employees
      • Microsoft 365 Apps for enterprise functionality
      • Gather feedback from users through listening sessions
      • Track end user adoption through distribution of surveys
      • Review and track Copilot usage in the Microsoft Copilot Dashboard
      • Conduct monthly service health reviews
      • Encourage ongoing engagement of Microsoft 365 Copilot
  • Module 5: Extend and optimise Microsoft 365 Copilot
    • Learn about the fourth phase, Extend & optimise, and how to capitalise on the established foundation and expand the capabilities of Microsoft 365 Copilot
      • Describe the three-part strategy to enhance Microsoft 365 Copilot
      • Design scenarios using the Modern Collaboration Architecture framework
      • Describe how Copilot Studio helps you customise Microsoft 365 Copilot
L❤ ve this. Share it now!

Need additional information?

We are here to support your growth every step of the way

Please call me

Get in touch

Contact the Impactful team if you need any assistance.
Email: impactful@lrmg.co.za
Tel: +27 87 941 5764

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Intended Audience

This course is designed for Administrators, Functional Consultants, Solution Architects and Technology Managers who need to provide a foundation for extending Microsoft 365 Copilot

Course Prerequisites

Attendees should have basic functional experience with Microsoft 365 services.

Course Objectives

By the end of this course, you will be able to:

  • Understand use enablement strategies for adopting Microsoft 365 Copilot
  • Set the foundation for a transformative adoption process of Microsoft 365 Copilot in your organisation
  • Onboard and empower your employees to use Microsoft 365 Copilot efficiently
  • Maximise the value and impact of Microsoft 365 Copilot for your employees in your organisation
  • Capitalise on the established foundation and expand the capabilities of Microsoft 365 Copilot

Course Content

  • Module 1: Explore user enablement strategies for adopting Microsoft 365 Copilot
    • Learn about the key principles within the people first strategy, the importance of user enablement, the Microsoft 365 Copilot user enablement framework and becoming an AI-powered organisation
      • The importance of user enablement
      • The three-part approach to becoming AI-powered with Microsoft 365 Copilot
      • The People First strategy and its three key principles
      • The Microsoft 365 Copilot user enablement framework
      • Insights from an organisation who adopted Microsoft 365 Copilot to transform their business
  • Module 2: Envision a successful adoption of Microsoft 365 Copilot
    • Learn about the first phase, Get ready, and how to set the foundation for a transformative adoption process of Microsoft 365 Copilot
      • The key roles needed to assemble the appropriate user enablement team
      • Create an AI council
      • Define a user experience strategy
      • Identify and prioritise scenarios
      • Establish success measures and reporting plan
      • Assess your organisation’s readiness
  • Module 3: Onboard and empower your employees to use Microsoft 365 Copilot efficiently
    • Learn about the second phase, Onboard & engage, and how to empower your employees to use Microsoft 365 Copilot effectively
      • Establish a Microsoft 365 Copilot Centre of Excellence
      • Build a Champion and an Early Adopters Programmes
      • Build an engagement strategy
      • Build a training strategy
      • Understand rapid enablement training
  • Module 4: Drive value and maximise the impact of Microsoft 365 Copilot
    • Learn about the third phase, Deliver impact, and how to maximise the value and impact of Microsoft 365 Copilot for your employees
      • Microsoft 365 Apps for enterprise functionality
      • Gather feedback from users through listening sessions
      • Track end user adoption through distribution of surveys
      • Review and track Copilot usage in the Microsoft Copilot Dashboard
      • Conduct monthly service health reviews
      • Encourage ongoing engagement of Microsoft 365 Copilot
  • Module 5: Extend and optimise Microsoft 365 Copilot
    • Learn about the fourth phase, Extend & optimise, and how to capitalise on the established foundation and expand the capabilities of Microsoft 365 Copilot
      • Describe the three-part strategy to enhance Microsoft 365 Copilot
      • Design scenarios using the Modern Collaboration Architecture framework
      • Describe how Copilot Studio helps you customise Microsoft 365 Copilot

Are you ready to start?

Sign Up
Download Overview

Certified global best practices in the new technologies…

Amazon Web Services Impactful Partner
PeopleCert Logo
Impactful is an Accredited Oracle University Partner
Impactful Partner Microsoft logo

Get ahead with your IT and Digital Talent development

Please complete the form with your information and one of our experts will get back to you soon.

Get in touch

Contact the Impactful team if you need any assistance.

Email: impactful@lrmg.co.za
Tel: +27 87 941 5764

Download eBook
CONTACT US