Course Name

Selling over the Phone

Effective phone sales techniques for the modern market
  • Duration: 1 Day(s)
  • Date: On Request
  • Price: R2, 075.00 (excl. VAT)
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Course Introduction

In this course participants will learn how to effectively use the phone as a sales tool, adapting to modern sales environments and customer expectations.

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Objectives

By the end of this course, you will be able to:

  • Understand the dynamics of selling over the phone in the modern market.
  • Develop effective communication and listening skills tailored for phone sales.
  • Learn techniques to quickly build rapport and engage potential customers.
  • Master the art of presenting and pitching products/services over the phone.
  • Acquire strategies to overcome objections and close sales effectively.

Course Content

  • Module 1: Introduction to Selling Over the Phone
    • Evolution of phone sales in the digital age
    • Overview of the Inside Sales process
    • How to develop a positive mindset for selling over the phone
  • Module 2: Create a Good First Impression
    • Create a compelling opening message
    • The four steps to follow when making initial contact
    • Voice control: Pace, volume, clarity, and intonation
  • Module 3: Understand Your Customer’s Needs
    • How to build trust and rapport
    • Ask the questions that will allow you to recommend the right solution
    • Apply active listening skills:
      • Affirm
      • Clarify
      • Confirm
      • Summarise
  • Module 4: Present Your Solution
    • Identify any potential objections and pre-empt them
    • Communicate your value proposition
    • Reference where you have helped similar customers
  • Module 5: Close the Sale
    • Identify closing signals
    • Manage objections
    • Steps to closing the sale
    • Use persuasive language that encourages commitment
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Get in touch

Contact the Impactful team if you need any assistance.
Email: impactful@lrmg.co.za
Tel: +27 87 941 5764

Course Introduction

In this course participants will learn how to effectively use the phone as a sales tool, adapting to modern sales environments and customer expectations.

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Objectives

By the end of this course, you will be able to:

  • Understand the dynamics of selling over the phone in the modern market.
  • Develop effective communication and listening skills tailored for phone sales.
  • Learn techniques to quickly build rapport and engage potential customers.
  • Master the art of presenting and pitching products/services over the phone.
  • Acquire strategies to overcome objections and close sales effectively.

Course Content

  • Module 1: Introduction to Selling Over the Phone
    • Evolution of phone sales in the digital age
    • Overview of the Inside Sales process
    • How to develop a positive mindset for selling over the phone
  • Module 2: Create a Good First Impression
    • Create a compelling opening message
    • The four steps to follow when making initial contact
    • Voice control: Pace, volume, clarity, and intonation
  • Module 3: Understand Your Customer’s Needs
    • How to build trust and rapport
    • Ask the questions that will allow you to recommend the right solution
    • Apply active listening skills:
      • Affirm
      • Clarify
      • Confirm
      • Summarise
  • Module 4: Present Your Solution
    • Identify any potential objections and pre-empt them
    • Communicate your value proposition
    • Reference where you have helped similar customers
  • Module 5: Close the Sale
    • Identify closing signals
    • Manage objections
    • Steps to closing the sale
    • Use persuasive language that encourages commitment

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Get in touch

Contact the Impactful team if you need any assistance.

Email: impactful@lrmg.co.za
Tel: +27 87 941 5764

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