Course Name

Emotional Intelligence

From Awareness to Action
  • Duration: 2 Day(s)
  • Date: On Request
  • Price: R3, 250.00 (excl. VAT)
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Course Introduction

Mastering emotional intelligence in the workplace leads to better communication, effective leadership, efficient conflict resolution, improved decision-making, stress management, adaptability, a positive work environment, and enhanced customer service.

These factors are integral to individual success, team dynamics, and the overall health and performance of an organisation.

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Objectives

This comprehensive and practical 2-day workshop provides delegates with the knowledge, skills, and tools to improve their effectiveness and impact at work.

Course Content

  • Module 1: Introduction to Emotional Intelligence
    • What is emotional intelligence?
    • Why is EI such an important competency in the workplace
    • Overview of EI Core Skills: Self-awareness, Self-management, Social Awareness, Relationship Management
    • Evaluate your current emotional intelligence
  • Module 2: Develop self-awareness
    • Identify and understand your emotions at work
    • The Impact of emotional self-perception on performance and decision-making
    • The role self-awareness plays in effective communication, personal growth, and self-confidence
    • Tools for enhancing self-awareness
    • Self-assessment and reflection exercises
  • Module 3: Improve your performance through self-management
    • Techniques for managing emotions in high-pressure situations
    • How to use EI to manage stress and build resilience
    • Emotional self-control and its impact on professional conduct
    • Use the “ledge” as a tool for reducing impulsive outbursts
    • Practical examples
  • Module 4: Develop social awareness
    • Recognising and respond appropriately to the emotions of colleagues and customers
    • The role of empathy in building professional relationships
    • Understanding organizational culture through an EI lens
    • Enhancing communication skills for diverse workplace dynamics
  • Module 5: Master relationships
    • EI Strategies for effective team building and collaboration
    • Navigate conflict and difficult conversations with EI
    • How to use EI to influence and motivate others
    • Build trust and fostering an inclusive work environment
  • Module 6: Implement EI strategies in various scenarios
    • Role-play workplace situations
    • Manage difficult conversations and provide feedback
    • EI in sales, customer service, and client management
    • Develop a personalised EI action plan for professional growth
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Get in touch

Contact the Impactful team if you need any assistance.
Email: impactful@lrmg.co.za
Tel: +27 87 941 5764

Course Introduction

Mastering emotional intelligence in the workplace leads to better communication, effective leadership, efficient conflict resolution, improved decision-making, stress management, adaptability, a positive work environment, and enhanced customer service.

These factors are integral to individual success, team dynamics, and the overall health and performance of an organisation.

Course Delivery Method

Our courses have flexible delivery options:

  • In-person classroom training at the Impactful training
    facilities

  • Virtual instructor-led training
  • Nationally: on-site at the client

Course Objectives

This comprehensive and practical 2-day workshop provides delegates with the knowledge, skills, and tools to improve their effectiveness and impact at work.

Course Content

  • Module 1: Introduction to Emotional Intelligence
    • What is emotional intelligence?
    • Why is EI such an important competency in the workplace
    • Overview of EI Core Skills: Self-awareness, Self-management, Social Awareness, Relationship Management
    • Evaluate your current emotional intelligence
  • Module 2: Develop self-awareness
    • Identify and understand your emotions at work
    • The Impact of emotional self-perception on performance and decision-making
    • The role self-awareness plays in effective communication, personal growth, and self-confidence
    • Tools for enhancing self-awareness
    • Self-assessment and reflection exercises
  • Module 3: Improve your performance through self-management
    • Techniques for managing emotions in high-pressure situations
    • How to use EI to manage stress and build resilience
    • Emotional self-control and its impact on professional conduct
    • Use the “ledge” as a tool for reducing impulsive outbursts
    • Practical examples
  • Module 4: Develop social awareness
    • Recognising and respond appropriately to the emotions of colleagues and customers
    • The role of empathy in building professional relationships
    • Understanding organizational culture through an EI lens
    • Enhancing communication skills for diverse workplace dynamics
  • Module 5: Master relationships
    • EI Strategies for effective team building and collaboration
    • Navigate conflict and difficult conversations with EI
    • How to use EI to influence and motivate others
    • Build trust and fostering an inclusive work environment
  • Module 6: Implement EI strategies in various scenarios
    • Role-play workplace situations
    • Manage difficult conversations and provide feedback
    • EI in sales, customer service, and client management
    • Develop a personalised EI action plan for professional growth

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Email: impactful@lrmg.co.za
Tel: +27 87 941 5764

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